La Plaza Historic Hotel & Restaurant mission is to create a superior work environment, where our team members look forward to coming to work and are proud to say that they work for La Plaza. This pride is created through everyone pulling their weight, helping their fellow employees to learn and grow, providing customers with an exceptional dining experience, and genuinely caring about the quality of the food, atmosphere, and service provided. We believe that our employees are our most important relationship and our success depends upon creating and retaining a capable staff who deliver a great experience—every customer, every time.
OUR WAY OF DOING BUSINESS
Our restaurant and hotel can only prosper and provide opportunities for employment and growth when we continually improve ourselves and the work we do. We recognize, however, that success is not measured by sales, guest counts, and numbers alone. We are measured as much by the way in which we achieve our goals as we are by the actual achievements themselves—it’s the journey, not the destination. We believe that a commitment to uncompromising values and integrity should always guide our decisions and actions as we pursue our goals.
Following are the core values that form the foundation of our measurement of success:
We believe in providing exceptional service. Our goal is to provide unique and genuine personal care and attention that our customers tell stories about long after their visit.
We believe that good enough isn’t. We never stop trying to do it better, no matter how good we are. We constantly strive to “raise the bar” even if we feel we are the best around.
We believe in honesty and trust. We work to build trust with others in each and every transaction and interaction. We recognize that honesty and trust form the bond that holds organizations and relationships together.
We believe in doing business in a professional and orderly manner. We take great pride in having good systems, standardized procedures, and in being organized.
We believe in being responsible to others and to ourselves.
We believe in personal accountability and avoid blaming others when things don’t turn out as planned. Own it, good or bad, and learn from mistakes—that is the path to improvement!